Bristan Group move to SAP S4/HANA, a cloud-based Enterprise Resource Planning system.
We wanted to let you know about a change that Bristan Group have been working on.
We successfully moved from our current on-premise Enterprise Resource Planning (ERP) system, IFS, to a cloud-based ERP system, SAP S4/HANA on 1st October 2025. By moving to this cloud-based system Bristan Group will stay at the forefront of best practice and receive regular, market leading, system updates.
We understand that you may have some questions so please find some helpful FAQs, however if you have any questions that are not listed, please reach out to your contact who will aim to respond as soon as possible.
Frequently Asked Questions
What is an ERP?
ERP stands for Enterprise Resource Planning. It is a system that runs our essential core business processes such as finance and procurement. It is often referred to as the system of record of the organisation.
Does this impact Bristan and Heritage Bathrooms?
Yes, the change impacts all of the Bristan Group so impacts both Bristan and Heritage Bathrooms.
Do I need the change the way I order?
No, how you order products from us will not change.
Will there be any impact on EDI?
No, EDI ordering and invoicing will remain the same
When will I receive my orders?
We stopped taking orders for 2 days. This means that deliveries were also paused for two days. Deliveries have now resumed but may take a little longer than usual as we work through any backlog. Please allow up to 72 hours before contacting us regarding your delivery.
What will happen to my payment terms (if this were to be an order on last day of the month, as example)?
Payment terms will not be affected.
Will I still get an order acknowledgement?
Yes, order acknowledgements will still be sent out as normal.
Are any product codes changing?
No, product codes will stay the same.
Will the time I need to order by, for next day delivery, change after the switch?
The requirement to order by 4pm for next day delivery will remain the same.
What if there are issues after the switch over?
We will be managing any issues we encounter closely to resolve them as quickly as possible if they occur.
I have a query about an order or the change?
Please connect with your usual Bristan Group contact with any questions or queries you have.
Will my customer number remain the same?
Your customer number will be different – this will be quoted on your documents.
Will documents look the same?
The format of some of our documents will be changing but in most cases the information will be the same.
An order confirmation will look a little different. The order confirmation will now provide an expected delivery date for any out-of-stock items making it clear when you can expect your order to be fulfilled.
Delivery notes have been simplified and will now only display what is being delivered on that order. It will no longer display any information regarding items that are out of stock or will be delivered as part of an additional delivery at a later date.
Will returns be impacted?
Yes, Bristan Group returns will shut down from 23rd September to 6th October. Please note no returns will be raised or collections made during this time. This will mean any returns requests will be delayed for credit notes.
