It's top marks for Bristan Group in Annual Independent Customer Satisfaction Survey.

Vice President of Sales at the Group, Ian Hansell says: “I am personally incredibly proud to have again achieved outstanding scores from our customers. 

“Carried out by independent customer satisfaction specialists The Leadership Factor, the survey gained feedback from over 400 merchants nationwide on areas including delivery, helpfulness of customer service and sales teams, and the quality of products.

“Positive feedback meant the Bristan Group achieved 86.3% on The Leadership Factor’s Customer Satisfaction Index, which is above the average Index score of 80%. The findings secure the Bristan Group’s position in the top quartile of the index, where they have ranked consistently since first undertaking the survey in 2013.

“In the most recent survey, we gained stand-out recognition by customers for key areas of delivery when marked out of 10. These included Speed and Reliability of Delivery (9.4), Condition of Goods on Delivery (9.4), and Ease of Placing an Order (9.4).  Well above average, when compared to other businesses recorded in the Index.

“What is more, we also received impressive scores out of 10 for Attitude of Customer Service Staff (9.2), Availability of Products (9.0) and Product Guarantees (9.0).
  
“Bristan Group has long led the industry when it comes to service, thanks to our Next Day Delivery Promise and our commitment to reliability and quality. It’s all part of our promise to keep life flowing for our business customers.
 
“Together we are Bristan, Heritage and Cascade. Three brands. One team. Dedicated to creating brilliant solutions and always delivering.

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