Customer Service Technical Advisor

Position: FTC 12 months, Full Time, Hybrid.

Salary: Competitive

Role Purpose:

We are looking for a Customer Service Advisor to play a vital role in delivering exceptional customer service. We are seeking a friendly, organised, and enthusiastic individual to help us provide top-notch support to our customers.

Key Accountabilities:

- Handle inbound calls and emails regarding product identification, water system and pressure capabilities, fault diagnosis, and the provision of spare parts or engineers.

- Meet performance KPIs, including Average Handling Time (AHT), adherence, and Average Speed of Answer (ASA).

- Manage customer relationships by maintaining quality data that enhances customer experience and supports business development initiatives.

Person Specification:

- Experience: Preferred background in customer experience, customer success, or a customer-focused role.

- Technical Skills: Proficiency in working with software systems.

- Communication:Excellent verbal and written communication skills, capable of conveying complex concepts clearly and effectively.

- Customer Focus: Strong understanding of customer-centric practices with a commitment to delivering outstanding customer experiences.

Behaviours:

We value individuals who demonstrate a strong work ethic, exemplify integrity, and maintain a positive attitude. Team collaboration and adaptability are essential as we strive to achieve our goals together.

What We Offer:

- Competitive salary and benefits

- Opportunities for professional development

- A supportive and inclusive work environment

If you are passionate about providing excellent customer service and want to be part of a dedicated team, please submit your CV and a brief covering letter.

Apply today!

Bristan Group are proud to be an equal opportunities business, committed to promoting diversity and inclusion in all aspects of our operations. We welcome applications from all backgrounds.

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